Privacy Policy

At Nest Vibe, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from shopnestvibe.com (the "Services").

1. Personal Information We Collect

We collect certain information when you interact with us, including:

• Contact Details: Your name, shipping address, billing address, phone number, and email address.
• Financial Information: Payment card details, transaction history, and payment confirmations processed securely through our payment gateways.
• Device & Usage Information: IP address, browser type, unique device identifiers, and data on how you navigate our store (collected automatically via cookies).

2. How We Use Your Personal Information

We use your data strictly to provide and improve our Services, including:

• Fulfilling and shipping your orders.
• Processing your payments, returns, and exchanges.
• Communicating with you and providing 24/7 customer support.
• Protecting our store and your transactions from fraud or malicious activity.
• Showing you personalized marketing and advertisements based on your preferences.

3. How We Disclose Personal Information

We share your personal information with trusted third parties who help us operate our store:

• Shopify: Our e-commerce platform host. Shopify processes your data to enable secure checkout and store operations.
• Payment Processors & Carriers: To capture payments and deliver packages to your doorstep.
• Legal Compliance: We may disclose information if required to comply with applicable laws and regulations.

4. Security and Data Retention

We employ industry-standard security measures to safeguard your data. However, please remember that no transmission of data over the internet is 100% secure. We retain your personal information only as long as necessary to manage your account, fulfill orders, or comply with legal obligations.

5. Your Rights and Choices

Depending on where you live (including the UK, EEA, and certain US states), you may have the following rights:

• Right to Access/Know: Request a copy of the personal data we hold about you.
• Right to Delete: Request that we erase your personal information.
• Right to Correct: Request corrections to any inaccurate data.
• Right to Opt-Out: Opt-out of targeted advertising or promotional communications by clicking the "Unsubscribe" link in our emails.

6. Contact Us

If you have any questions about our privacy practices, or if you wish to exercise your data rights, please contact us:

• Email: support@shopnestvibe.com
• Address: South Zone, Zhonghai West Coast Huafu, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong 518105, China