Refund policy

🛡️ Our 30-Day Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn, unused, and undamaged.
• With all original tags attached.
• In its original packaging.
• You will also need to provide the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at support@shopnestvibe.com.

• Important Notice: Please do not send your purchase back to the sender's address on the package. We will provide you with a specific local return shipping address and detailed instructions once your return is approved.
• Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately at support@shopnestvibe.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue immediately and send a free replacement or issue a full refund to make it right.

4. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to the same return conditions outlined above.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please note that it can take some additional time for your bank or credit card company to process and post the refund. If more than 5 business days have passed since we approved your return, please contact us at support@shopnestvibe.com.